Networking services for small business
For small businesses with 10 to 50 network users, Diamond's IT outsourcing services free you from dependence on an individual freelance consultant while giving you affordable, reliable access to enterprise-class technical expertise. By delivering professional know-how when you need it, providing specialized expertise in key applications, offering certified and experienced technicians, Diamond Technologies gives you an affordable way to maximize the business value of your network. Diamond Technologies is the smart way for small businesses to build and maintain a reliable and secure information system and to have fast access to the skilled support ordinarily available only to businesses who can afford a large internal IT organization.
Why Diamond Makes Sense for Small Businesses
Diamond's breadth and depth of technical expertise, and familiarity with enterprise IT allow small businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations or independent freelance consultants.
Working with Diamond allows your business to:
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Avoid Dependence on Individual Freelance Consultants
For IT support small businesses often rely heavily on independent freelance consultants. Although freelance consultants carry less overhead than larger support organizations and can afford to charge marginally less, they are often stretched too thin to respond quickly to urgent situations. In some cases they may actually hold an IT position at another company and your support is considered a side job. If an independent consultant is busy with another client, sick, on vacation, in training, or busy with their real job the lack of backup personnel may force your business to wait for help during an emergency. As your small business grows, network downtime or problems with critical applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. -
Have Access to Expertise in Complex IT Solutions
Many small service organizations or freelance consultants focused on small business IT support may excel at providing "connect-the-dots" solutions but lack the experience to deal cost-effectively with complex IT infrastructures with features such as multi-office connectivity, VPNs, mobile workforces, telecommuter support, integrated financial and operational applications, eCommerce, and custom software. Diamond's enterprise experience can be valuable to your small business because enterprise environments are inherently complex, integration issues require in-depth knowledge in many IT disciplines, and achieving a high level of stability, reliability and security requires enterprise-proven best practices. -
Build a Solid Foundation for Seamless Growth
Small businesses often start with an IT system implemented on a shoestring budget. Lacking a proper foundation, a series of band-aid fixes often get piled on top of a weak foundation. As a business grows, stability and scalability issues can hinder the success of the organization. Such environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid foundation to meet critical business needs and ease future growth. -
Work with Solution Providers, Not Product Resellers
Small businesses require guidance and education to navigate through an increasingly complex maze of technology options available for accelerating business growth and improving efficiency. They do not need an IT consultant who is trying to sell them a product. Diamond Technologies first choice is not to sell any products but to recommend the correct product and help you negotiate the best price with a reputable reseller. This allows Diamond to align technical expertise with the best interests of clients. IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology because the reseller is authorized or makes a higher profit margin rather than the genuine needs of your business.
Advantages of Working with Diamond
As a Microsoft Gold Certified Partner for Networking Infrastructure Solutions, Learning Solutions, Information Worker Solutions and a Microsoft Small Business Specialist, Diamond Technologies is an acknowledged expert at the core system software and office productivity applications used by most small businesses.
Diamond's extensive consulting expertise brings a unique set of advantages to companies trying to maximize the business value of their IT network within a reasonable budget.
Best Practices
Diamond Technologies staff of Microsoft certified consultants have years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. Each consultant brings a set of personal best practices from this extensive industry experience, and these are further refined by the product and best practices training from Microsoft that is only available to certified partners. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solving real-world business problems successfully.-
Value Pricing
Often small businesses hire independent contractors on a pay as you go basis without having a budget for yearly expenses for the services or even knowing at the end of the year how much they spent. Diamond Technologies charges a competitive hourly rate for services. Block time agreements and scheduled maintenance are the least expensive way to keep your network operating smoothly and provide you with a predictable and easy to manage service budget. Full Documentation of IT Services
Diamond Technologies has a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Unlike freelance consultants who often provide little documentation or details of services performed, every service provided by Diamond is accompanied by statement of work documentation followed by monthly summary statements. In addition to the documentation of our work, we document your systems, licenses, backups, passwords etc. and provide our clients with all information for disaster recovery or in the event they wish to maintain their own systems. This procedure of documenting and storing service records results in more efficient service and avoids a variety of common and unfortunate scenarios such as being held hostage to a consultant who won’t release the keys to the kingdom (your license information or system administrator account passwords).Knowledge Transfer
Diamond Technologies is committed to knowledge transfer from our consultants to customers. Our network consultants are also certified and accomplished instructors of technology. By teaching clients to deal with problems that are within their comfort zone, Diamond can focus on providing high-value services by helping clients resolve complex problems and facilitating the adoption of leading-edge technologies.
Just want to try us out first?
No problem, we want you to. Just click the link below and schedule an appointment for a free technology assessment.
Business Technology Assessment